Q: WHAT IS YOUR RETURN/EXCHANGE POLICY?

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A: As most of our items are custom to you, we do NOT accept returns or exchanges on our products. However,  If there are any issues with your items within 30 days, please contact us directly and we would be more than happy to resolve any concerns!

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Q: DO YOU REQUIRE PAYMENT OR DEPOSIT UPFRONT?

A: Payment is due at the time of purchase. We accept Visa, MasterCard, American Express and Discover processed through Wix Payments. Our site is SSL secure and to validate our credit cards we use a payment gateway that uses live address verification services right on our checkout. We do not store or retain any customer payment data (such as credit card numbers, verification numbers, etc.).

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Q: CAN I SEE MY DESIGN BEFORE I MAKE A PURCHASE?

A: A mock up will be provided on all custom orders for approval before proceeding with your order - we do not design anything until order has been paid for and processed. Designing takes a lot of time and is included in our prices. Adjustments can be made upon request!

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Q: DO YOU OFFER SHIPPING?

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A: At this time we only offer letter mail shipping through the website platform, if you require shipping please reach out prior to ordering to get a shipping quote as large items can NOT be sent via this option - if you select shipping at checkout you will be refunded the shipping costs and expected to arrange pick up.

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please note: by selecting the $5.00 shipping option at check out, it is an untracked and uninsured shipping service. Please know that once your package is dispatched, we cannot track it.

 

Walker Home Decor will not assume responsibility for lost or damaged packages sent via Lettermail shipping service so please select this as your own risk.​

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Q: WHAT IS YOUR CURRENT TURN AROUND TIME?

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A: The turnaround time for our products depends on various factors, including the intricacy of the design, available stock, and the number of orders ahead of yours. You can find a rough estimate of our wait time on the homepage. It's important to note that we strive to complete orders promptly and in the order received.

 

Please note that my timelines are estimations and subject to change, as I am a single individual running this business and various unforeseen circumstances may arise. I deeply appreciate your patience, particularly during peak seasons like the holidays when wait times may vary.

 

If you need your order completed by a certain date, let us know and I will do my best to accommodate! A rush fee may be applied*

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We kindly request that you avoid checking on the status of your order until the given timeframe has past.

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Q: WHAT IS YOUR PICK UP PROCESS ONCE MY ORDER IS COMPLETE?

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A: Upon completion of your order, we will notify you via email and provide a link indicating the available pick-up times. You may then select a suitable time for collection from our designated pick-up location. Once booked you will be provided with the address and pick-up instructions.

 

Depending on the size of your item, you may find it in our pick-up bin or on our front porch, weather permitting. Please note that large items need to be collected within four days of completion due to limited storage space. Smaller items can be stored for up to a week.

 

To ensure your items are ready for pick-up at your preferred time, please communicate with us and book a time slot in advance.

 

We kindly request that you do not arrive without notifying us and agreeing on a collection time beforehand.

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Q: DO YOU OFFER MEET UPS?

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A: We do not offer meet ups at this time - This is due to having multiple pick ups daily and a busy schedule that may not align with others. We thank you for your understanding!

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